Frequently Asked Questions
TheWhiteboarder is a group of dedicated business people, designers, illustrators and animators who can effectively communicate your message through an engaging Whiteboard video. We have experience working with a wide variety of industries and serving many different companies. We work with both small businesses (including start-ups) and large companies.
We are mostly direct-to-business studio, but we regularly work in collaboration with marketing agencies. We’re big enough to accommodate all needs across the range of industries and small enough to deliver the personal care and attention of a boutique agency.
- 100% Authentic & Unique Artwork
- Dedicated Project Manager accessible by phone
- No hidden fees, no surprises
The answer is simple. We know business and marketing. We are a professional animation company with huge business experience. This is our biggest competitive advantage. We are familiar with different industries, know how they work, know their business models. We can really understand your product, service and market, and then produce a powerful message for your target audience.
The Whiteboard video creation process will take approximately 3-4 weeks to complete.
After each step of the process, you will be given a chance to provide your own feedback in which you can suggest edits to be made. Once a step of the video process is approved by you, we’ll move forward to the next one.
We would recommend making your Whiteboard video less than 2 minutes long (90 seconds is the ideal length).
The payment method is a 50% upfront payment and a final 50% payment after the Whiteboard video is completed and approved by the client. They payment options are Wire transfer and PayPal.
TheWhiteboarder will offer you a 100% refund if we are unable to provide you with the work needed.
Note: In case of any dissatisfaction with our team’s work please notify us immediately. This will allow us to make the necessary adjustments as early as possible.
To get started we will send you the contract and once the 50% upfront payment has been made we can begin the video production.
As soon as we open your project we need you to…
- Fill out the Video Brief and send it back to us
- Send your logo in the highest resolution available
- Provide email addresses of all people who are involved in the project so we can loop them in
Then, we setup your project and give you dedicated project manager. This will allow you to check the progress of your project and communicate with our team at any time. We can then start our Discovery phase. We shall dive into your company target market, message, product/service…
We can help you with the script (and even re-write it for you). We work with professional script writers that have experience in business. However, if you send us your script, we could give it a look and tell you if it could work for the objective you are looking for.
No, you don’t have to (unless you want to). Every Whiteboard video order comes with a script and storyboard. That means we are offering you both and they are included in the price.
No problem. All you have to do is just click here to schedule an appointment with us and choose a convenient day/time from the calendar that works for you to set up our meeting.
We shall provide you with dedicated project manager. This means you can communicate with our team and check the progress of your project.
During storyboard phase, we send you the actual drawings for your review/approval in case you want to make any necessary changes. Then, once the visual storyboard is approved by the client we release the artist from the project and we pass the project to our video editor/animator. If we have to bring the artist back to the project it is subject to an extra fee. That is the reason why we first send you the storyboard for your review and approval before we move to the next stage.
1 minute video should be approximately 150-170 words (with maximum of 6 scenes).
Here are some quick numbers:
- 60 seconds video = 150-170 words (approx)
- 90 seconds video = 255 words (approx)
- 2 minute video = 300-340 words (approx)
- 3 minute video = 450 to 510 words (approx)
We DO NOT use stock photos or clipart. We create original custom artwork only. Unlike others, we don’t use any clipart or Google images so you will never have copyright issues with us! We provide 100% hand-drawn drawings/illustrations, original artwork just for you.
There will be an extra fee charged per minute. This is because drawings will be more detailed; therefore it will take more time to create.
We offer unlimited revisions (within reason) during storyboard/illustration phase. Once the artwork/illustrations are approved and after Whiteboard video is produced, any changes to illustrations may be subject to extra fees. While it does take a lot of time to create the illustrations, it takes even more time to prepare them for production for the video.
Once you choose a voice over talent for your Whiteboard video and we get it recorded, unfortunately we can’t go back and record it again without charging an additional fee. If there was a mistake in it or a mispronunciation then we take care of it at no charge, but if it’s something subjective we do need to add a fee.
We can do the voice over in UK accent.
No problem. You have 100% full copyrights to the material we’ll be providing to you and we’ll not include your Whiteboard videos in our portfolio.
You (our client) will have the full rights on the final Whiteboard video to use wherever you want!
Our standard delivery time for completing projects is about 3 to 4 weeks. All deadlines are scheduled in advance. In other words, you should let us know your deadline prior to placing your order. If any last-minute deadlines occur, it is subject to additional fees based on our team’s availability.
There are cases when additional payments will need to be paid, such as these:
- If any last-minute deadlines occur that require a faster delivery
- If you want to add or change something after you have approved the storyboard/voiceover.
We shall deliver Whiteboard video in HD format. You can upload it to YouTube or any other video hosting you want. If you need any other video format, please let us know and we’ll also send it to you.
Don’t see what you’re looking for? No problem, contact us and we’ll respond as soon as possible.